Help Needed ASAP - Won't allow me to create character - Says name invalid but name is correct

[Ohmic]

Help needed; it won't allow me to create a character it comes up with error message 'Character name must be between 4-20 characters and use letters only (A-Z) and numbers (0-9) - i have followed this rule and tried many different combinations of names but this keeps happening; please can you help ASAP as i want to get back into Rose; i used to play it 20 years ago.

 

Regards,

 

Ohmic

[HoneyBuns]

What is the default language for your Windows installation and keyboard settings?  

[Ohmic]

Default language is English (United Kingdom)

[HoneyBuns]

2 hours ago, Ohmic said:

Default language is English (United Kingdom)

Thanks for the information.  Please make a support ticket and give the details of the character name you are trying to create. 

[AubrielleAzariah]

Same my problem now

[AubrielleAzariah]

Can you help me canr creatw character

[HoneyBuns]

10 minutes ago, AubrielleAzariah said:

Can you help me canr creatw character

Please make a support ticket .  Here is a guide if you need help making a ticket.

[Mika1995]

Same problem 

[HoneyBuns]

11 hours ago, Mika1995 said:

Same problem 

What is the default language of your Windows installation and your keyboard settings?

[Mika1995]

PT-BR ABNT2

[HoneyBuns]

17 minutes ago, Mika1995 said:

PT-BR ABNT2

I think that might be the problem.  The game only recognizes English letters and numbers 0 - 9.  

[Mika1995]

It's literally the same alphabet

[Mika1995]

What difference would formatting my keyboard make if the configuration is exactly the same? I think the problem is a bug that you didn't solve

[HoneyBuns]

7 hours ago, Mika1995 said:

What difference would formatting my keyboard make if the configuration is exactly the same? I think the problem is a bug that you didn't solve

It has to do with symbols on some of the letters. 

[Slebeew]

same cant enter the new character

[Jelanskie]

hi guys how to solve this problem, I cant creat name.

[lazypenguin]

Hello, do you have any other language packs installed on your PC? We've had this issue with a few people but we haven't been able to reproduce it yet so any details you can provide will help us greatly!
 

- What version of Windows are you on? Please share the build number from "System Information" tool

- Do you have any other language keyboards installed on your machine?

- What is the default language of your Windows installation?

 

Thanks for your help