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Informations about Login issues and some others related to it


Garnet
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Good morning, we are aware there is an issue right now with one of our services that is causing some people to be unable to fully login to the game. This is related to a problem we have been having for a few weeks now that we have been unable to fix so far.

We are actively investigating and working on a solution but unfortunately it is a highly technical problem and we have limited information about it at this time. To unblock players we are periodically restarting one of our services. While this temporarily fixes the problem it also can cause some strange behavior related to clans, parties and some other systems.

We will be collecting some data throughout the day from the live service, we don't expect this to cause any issues but you may observe a delay or two when we collect this data.

Thanks for your patience.

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