I'm having the same issue and here were the troubleshooting that I did. but still did not work
- Restarted my PC
-Uninstall the Roseonline
-Restarted my PC
-Deleted the Rose online folder
-Download new installer and installed the program
Did not work,
-Tried to uninstall and delete the rose online folder
-install the program into different local drive, no go
I CANNOT LOG IN! T_T