yob Posted February 1 Posted February 1 Hello Rose Team, I cannot log in to my game account, it keeps telling me Log in failed. I already changed/reset my password. I can log in to the website using the account but when I log in to the game client it still keeps saying Log in failed. Thank you for your help in advance. Hoping to hear from you. Best regards, yobveb
HoneyBuns Posted February 1 Posted February 1 There were some issues with the latest patch yesterday, but they have been resolved. Please close all game clients. Then find the ROSE installation folder on your computer and delete the folder inside called updater folder. Then run the launcher again and let it repatch.
Mach2nh Posted February 2 Posted February 2 I am also having the same problem. I also deleted the updater folder but this didnt change anything.
poseurbuyer Posted February 2 Posted February 2 i can't login also. it always say "Login failed". what the!
ishaancleric Posted February 3 Posted February 3 On 2/2/2025 at 7:17 AM, HoneyBuns said: There were some issues with the latest patch yesterday, but they have been resolved. Please close all game clients. Then find the ROSE installation folder on your computer and delete the folder inside called updater folder. Then run the launcher again and let it repatch. Ma'am I'm also having trouble logging in, it always says "login failed" , I also did deleting the udpate folder but still the same
HoneyBuns Posted February 3 Posted February 3 That happened to me a couple of times too but I just closed the client and tried again and it worked. If you deleted the updater folder and that didn't fix it, you might need to delete trose and repatch. Be sure that you close out of all ROSE windows completely first.
ishaancleric Posted February 3 Posted February 3 16 minutes ago, HoneyBuns said: That happened to me a couple of times too but I just closed the client and tried again and it worked. If you deleted the updater folder and that didn't fix it, you might need to delete trose and repatch. Be sure that you close out of all ROSE windows completely first. I've already deleted all the files, re installed it, and still the same issue. Login failed.
dearing Posted February 3 Posted February 3 27 minutes ago, HoneyBuns said: That happened to me a couple of times too but I just closed the client and tried again and it worked. If you deleted the updater folder and that didn't fix it, you might need to delete trose and repatch. Be sure that you close out of all ROSE windows completely first. I've done it several times, but it still persists "login failed"
HoneyBuns Posted February 3 Posted February 3 Sorry to hear that I'll check with the rest of the team and see what else can be suggested
KhanTooTh Posted February 3 Posted February 3 I also can't login. I tried to log in many times, and it says, "login failed", please help
HoneyBuns Posted Monday at 07:05 PM Posted Monday at 07:05 PM If you have not already done so, please make a support ticket so we can check your account.
dearing Posted Tuesday at 12:00 AM Posted Tuesday at 12:00 AM 4 hours ago, HoneyBuns said: If you have not already done so, please make a support ticket so we can check your account. I'm a new member signing up.
HoneyBuns Posted Tuesday at 12:17 AM Posted Tuesday at 12:17 AM 13 minutes ago, dearing said: I'm a new member signing up. That's ok. You have a forum account and that's all you need to make a ticket. Here is the link to the guide on how to make a support ticket. I think I know what the problem is, and I will be able to help you in your ticket.
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